Shipping Policies

AT THE TIME OF PURCHASE/CHECKOUT YOU ARE AGREEING TO OUR TERMS OF SERVICE AND ALL POLICIES STATED ON OUR SITE AND THIS PAGE.

• KiKu Crate is not liable for Stolen/Misplaced/Lost in Transit orders that have been marked as delivered.
• Small tears, scuffs and separations at the seams of factory-sealed product shrink wrap, and minor defects in packaging material not caused by external forces or factors are completely normal and will not be grounds for compensation. All our products are sourced from official Canadian Distributors, and we are in excellent standing with the parent companies of all Trading Card Games we carry.
• All items listed online are considered a final sale once the order has been processed and shipped..
• KiKu Crate is not responsible for any customs, duties, or other taxes incurred during transportation, nor are we responsible if a parcel is opened for inspection at customs or border services. This will not qualify an order for compensation, as this is out of our control and not a decision of ours.
• KiKu Crate is not responsible for customers entering incorrect/incomplete addresses. Should an item not be properly delivered due to an incomplete/incorrect address provided to us, we assume no responsibility for the loss incurred.